In today’s busy world, the role of Home Appliances has evolved from being a luxury to an everyday necessity. They have become an integral part of our lives and help us get so much done. Any breakdown of our appliances disrupts our everyday lives and throw us off our budget and schedule. A breakdown not only brings financial burden but also a great deal of hassle in getting the products repaired.
 Annual Maintenance Contracts can alleviate some of these problems but you need to and manage a contract for each of your appliances, provides coverage only against breakdowns and service standards are usually really poor.
What if you could protect all your appliances in your home under a single plan and also get a superlative service? HomeAssist is a unique protection plan with which you can cover all the appliances in your Home against not just functional breakdowns but also against Accidental Damages, under a single plan.
E.g. you can cover minimum 3 products for a cover amount of Rs.60,000.
Think of it as a family floater plan for your appliances. What’s more, we not only cover the financial risk associated with the breakdowns of the appliances, but provide exceptional service experience backed by service guarantees in the event of a damage to any of your covered products.
 If your product can not be repaired, we will provide with you with a monetary settlement reflecting the current market value of your appliance. Please refer to the Terms & Conditions for details.

HomeAssist protects you against the financial risk associated with damage or loss of your covered appliances due to any of the following reasons:
1. Breakdown/Functional Breakdown/Electric & Mechanical Breakdown: Any mechanical and/or electrical defects and or failure of the product that causes it to not function in its intended manner under normal usage conditions.
2. Accidental Damage: A damage to the covered product(s) within the premises as a result of an impact purely as a result of an accident. Any willful damage to the product(s) or negligence on your part to safeguard the product from damage will not be considered as an accidental damage.

It covers the labour and commuting expenses of the service expert but does not cover the cost of spare parts and consumables - if required.

There are many great reasons to buy a HomeAssist plan.
1. Your older appliances are more prone to breakdowns. A HomeAssist membership covers appliances up to 10 years old so that there are no surprise expenditures that can throw you off your budget.
2. No need to maintain different contracts for different appliances. With HomeAssist you can over all the appliances in your home under a single plan.
3. No other protection plan in the market offers as wide a coverage as HomeAssist. We not only cover functional breakdowns but also accidental damages.
4. Ask any of your friends who has got one repaired recently, getting the products repaired is a big hassle. HomeAssist comes with service assurance so that you can relax while do whatever is necessary to get your appliances back to normal working condition as soon as possible.
5. You get great valuation for your appliances, as we only apply a 10% depreciation per annum for your appliance’s age and no more than 60% depreciation.

HomeAssist can be bought for the following product(s)/appliance(s) of all brands that are less than 10 years old subject to exclusions and special conditions mentioned hereunder:
1. Televisions – Panel TVs (LCD/LED/Plasma) are covered, Box TVs are excluded
2. Air Conditioners – Window, Split and Multi-split ACs will be covered (Each Indoor Unit (IDU) will be counted as one product); Tower, Cassette & HVAC excluded
3. Refrigerators – Only Refrigerators meant for domestic use will be covered
4. Washing Machines – Maximum capacity of the Washing Machine can be 9.9 kg
5. Microwave – Built-in Microwaves are excluded
6. Water Purifier – Non-electric water purifiers are excluded
7. Dryers – Maximum capacity 9.9 kg
8. Dishwashers – Only domestic dishwashers will be covered
9. Food Processors
10. Water Heaters – Only water heaters between 5 to 50 litres capacity will be covered
11. Air Coolers – Only branded Air Coolers will be covered (Assembled Air Coolers will not be covered)
12. Kitchen Chimneys – Only Domestic kitchen chimneys will be covered
13. OTG – Built in OTGs are excluded
14. Vacuum eaners – Only Domestic Vacuum Cleaners will be covered
15. Air Purifiers – Room Air Purifiers will be covered

We cover all brands for the eligible appliance categories under HomeAssist plan.

A HomeAssist plan provides comprehensive cover for your appliances including protection against functional failures, accidental damages. However, it must be noted that the cover is provided on the understanding that you will take care of your appliances. Any act that puts your appliances at risk will not be covered under the program. Some of the examples of what is not covered by your plan are: Operating your appliances not as per your manufacturer’s usage guidelines.
 Keeping them in a place where they are exposed to environmental factors that negatively impact the life of your appliances. Not being careful while handling or transporting your appliance even within the same premises. Failure to protect your appliances from infestation by pests and rodents etc.
Consumable parts like filters in a water purifier or a kitchen chimney, which are designed to last for a certain lifetime and hence replaced by the consumer are not covered.
Accessories, Cosmetic parts or parts that are not critical to the functioning of the appliances are also not covered. Cosmetic damages like scratches, dents etc. are not covered. Please read the plan terms and conditions for exclusions applicable under the plan.